Returns & Refunds

We want you to be completely happy with your CalmPaw™ order. If something isn't right, please reach out — we'll do everything we can to help.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, contact us within 7 days of delivery at info.calmpaw.shop@gmail.com with:

• Your order number
• A clear photo of the item and the issue

We'll review your case and work toward a resolution as quickly as possible.

Non-Delivery

If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate with our fulfillment partner right away.

Important Notes

• We are unable to accept returns for items that have been used or are not in their original condition
• We are unable to accept returns due to change of mind

Questions?

Email us at info.calmpaw.shop@gmail.com — we reply within 24 hours.